Illusion Hair & Beauty Ltd

Service: Brow lamination
Apr 25th, 2023

Services: Eyebrow threading, Waxing, Lash lift, Tanning
Apr 24th, 2023

Appointment booked by lady with long dark hair for 11.30 Saturday morning (for my 50th birthday celebrations). Arrived Saturday 11.20. The same lady who booked my appointment was very abrupt with me and told me to sit and wait as I stood up to hang my coat. Jessica the stylist had her hands full with 2 clients doing a full head colour on one and highlights on the other. It got to 11.50 and I asked if it would be helpful if I came back. I would have been waiting a long time longer otherwise . Jessica was apologetic and grateful. I don't understand why I was given an appointment that collided with 2 other people and no explanation or apology from the lady who did it. I didn't return as I ran out of time and ended up doing my own hair :(. Needless to say I won't be back and I hope this lady doesn't make the same error in future. Its not fair on customers or the stylist
Apr 20th, 2023

Services: Hair coloring, Hairstyling
Apr 17th, 2023

Didnt even get my nails done. After waiting 50 minutes to even be spoken to by Nina, I was told she cant do my nails because of broken skin due to allergies. I fully understand this can be a problem, but a normal clean manicure could have been offered, as well as an apology for waiting! This is disrespectful and I am definitely not returning. They can keep my 1 deposit. Id rather not have to deal with ever again.
Mar 31st, 2023