Breeze Brow&Lash

Apr 7th, 2023

Services: Eyebrow threading, Eyebrow shaping, Eyelash extensions
Mar 12th, 2023

Service: Eyelash extensions
Dec 28th, 2022

Stood me up the evening before my holiday, and have repeatedly rescheduled appointments in the past. I received a text less than 8hrs before my appointment asking to reschedule. I called and left a voicemail (8 minutes later) to say that I could reschedule. Then checked my emails and saw that my appointment had already been rescheduled without my consent. I was irritated but I accepted that these things happen. I showed up for my rescheduled appointment only to find that the shutters were down and my calls were not being answered. The salon is trying to blame me by saying that I did not reply to the text, when I called and left a voicemail. Additionally, it is unprofessional to just cancel and reschedule clients for whenever you like. I am angry that I have had to scramble around like this. I got my brows done by another local salon, after dashing around, but wasnt able to get them tinted as I had planned. This is the second time that the shop has rescheduled me (the last time was with less than 12hrs notice the night before, which I couldnt cancel because of cancellation fees). Ive been to the salon before and I was always happy with my results, but they are unreliable and I would not recommend. (In response to the reply by the owner: I left a voicemail instead of texting, as I said. This is the second time I was rescheduled at the last minute. It was not just a one off occasion. Clearly my review hasnt been read)
Dec 6th, 2022

Service: Eyebrow threading
Jul 2nd, 2022