Cutler Glasgow

What a poor and disappointing experience. Booked Cutler for 7:15 this evening, we arrived promptly and were seated at the window. According to the website, the set menu is available all day Sun-Thu; however, the menu we were given stipulated availability until 7:30pm. We were initially pleased to have caught the timings, how wrong we were! After sitting for 20 minutes and deciding what to order, no member of staff had approached our table, taken a drinks order or even acknowledged us. Other parties had been approached several times and the male staff member in attendance had also cleared various tables. We decided to leave and go elsewhere. As we headed out of the door, a female staff member pursued us and proceeded to attempt some sort of salvage mission on the doorstep! Absolutely embarrassing and so unprofessional. This would have been our third recent visit to Cutler but is likely to be our last. Previous visits were reasonable but the (lack of) customer service and complete unawareness displayed by both staff members this evening was wholly unacceptable. It is also worth noting that the set menu detailed online does not reflect the one provided in house, some items differed. There is also no separate set menu provided, items included are highlighted on the a la carte menu, which is a very odd and potentially misleading way of presenting a set menu to the customer. Given the level of competition in the Southside, customer service is of paramount importance and is a potential "deal breaker" in terms of repeat business. It appears that the importance of customer service standards has bypassed the staff members present in Cutler this evening. As a result, we went elsewhere in Giffnock without a booking and, despite the venue being extremely busy, we were warmly welcomed and presented with excellent food and drinks in very comfortable surroundings. Quite a discernible difference from our experience in Cutler.
Apr 30th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 4/5 More
Apr 29th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 26th, 2023

This is a great place if you're looking for an affordable but high quality steak and seafood meal. They've got a great 2 course menu for only 15. I got a big pot of mussels and steak frites under this deal, it was great! Also service is good and love the vibe of the restaurant.
Mar 16th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 14th, 2023