Thomson Dairies

Love waking up to a fresh organic milk delivery. I find the company very easy to deal with.
Mar 5th, 2023

In a very windy country they placed all items exposed so the wind spread them all over my driveway. (And I saw the comments, don't strat suggesting I get boxes, cause you noticed everyone feels it's your responsibility to provide said) Can never get my account with them and after a couple of e-mails, they are now nowhere to be found. As I cannot change the order cause they made no accpunt for me, I asked them to do it for me. Not happened. Their products are subpar to say the least. All from concentrate, wondering if milk is natural.
Mar 4th, 2023

ZERO stars. Cancellation policy is shocking. Rude, unhelpful staff. Admin charges flung at you... I wouldn't go near this company. Still trying to get them off my back 4 months later.
Feb 21st, 2023

One of their vans reversed in to my car, damaging my bumper in the process. When I came out to confront the driver he just drove off. I did take the photo of their license plate when he was running away from the place of accident. I contacted them next day, described the whole situation and added the photos of both cars. This happened 29/12/22 after 5pm when I was on my way to pick up my daughter from the nursery, so did not have the time to chase him or look for witnesses. Half month later still no answer. It is shocking, I did not expect such a behavior from a company. My bad I did not call the police straight away, lesson taken hard way.
Jan 29th, 2023

I signed up for milk delivery after someone came to my door one night and I was told there was an offer on where I would get 2 cartons of milk and a bottle of juice for 5 a week. Not bad I thought, so signed up. Got an email saying a direct debit had been set up for 6 per week. This was not what I agreed to so I cancelled it and tried to phone them to set it up again with no joy. Then i got an email saying they had set up my direct debit again this time for 25!! by this point i'd had 2 cartons of milk (one which was left in minus 7 degrees weather so was frozen and went off after defrosting) and 1 bottle of juice. I again cancelled the direct debit and tried to phone. no answer. I received 2 more bottles of milk and 1 more bottle of juice, so 4 (or 3 if you count the off one) in total. Then i get an email saying you are due us 55! I don't think so! Been told it's because I cancelled my direct debit, well I wouldn't have if you had been honest about your pricing and your service was better. I will pay what I owe and not a penny more. I didn't sign anything to say I agree to these stupid charges so good luck with that.
Jan 20th, 2023