Vodafone

Feb 10th, 2023

Jan 19th, 2023

I visited the falkirk store in July and advised the female sales assistant that the most important thing for me was to retain the price of my sim only plan at the same level of 15. I bought an expensive new phone and paying half, arranged to pay the other 50% to Vodafone, monthly, over 3 years. I was given a new plan of 30 with a 50% discount for 6 months. I was a bit nervous about this as I had wanted to keep my current plan of 15 per month. I was reassured by the sales assistant that I could come in during Nov/Dec and there would be promotions. When I asked more about this she told me "not to worry and that it would all be fine". Unfortunately I trusted her. I went back in to the store in mid December to find out about the promotions that would mean I could stay at 15 instead of increasing to 30 in January. I was advised by a male sales assistant that there weren't any suitable ones and the ones there were were linked to handsets. A new handset is clearly something I wouldn't be interested in, having just purchased a brand new phone in July. Had I known my payment would double I would not have gone ahead with the original transaction in July. The male sales assistant then consulted the female assistant who had served me and had just at that point returned to the shop floor. She said all other customers had understood and that I had obviously misunderstood. How can you misunderstand ''don't worry about it, it will be fine". Well it isn't fine. On leaving the shop I called Vodafone to ask about any deals and there weren't any. The customer service advisor was excellent but there was nothing he could do. I have now sent Vodafone an email of complaint, as I really feel I was mislead, but I have not received a reply. Needless to say when my contact ends with Vodafone I will be switching provider having been a customer for over 20 years.
Dec 21st, 2022

Terrible attitude towards customers
Aug 27th, 2022

Shocking service. Was here for an upgrade a few years ago and spoke to a lovely Asian man who sorted things out fast. Now dealing with a terrible English man who hastily tried to lie to sell me my upgrade was just disgusting. Why is he employed here. Have reported Vodafone Falkirk to ofcom.
Aug 8th, 2022