Robinsons Hire Drive

Totally rude, ignorant company. My Wife hired a car for a few days due to an emergency (our vehicle suddenly was off the road at a very urgent time), so we kept the hire car a few days. Our vehicle still wasn't fixed, so we paid Robinsons an additional cost for a longer car hire booking. We took the hire car back a day early, yet no partial refund was given. As we pulled into their car park and got out the hire car, we were startled, as a very rude man yellled out of the top office window, 'Park it through the gates on the left!!!'. Both of us clearly heard him, so my Wife did 'exactly' as advised. We then went into the office to hand in the car keys. The man snapped like a bully boy to us two women, 'I told you to take it up through the gates to the man'. Both my wife and I replied at the same time, "You told us to park it through the gates on the left." Idiotically, the foolish and evidently inadequate, unhappy man argued the point, which wasn't nice and it certainly was not professional or customer-orientated at all. The two women behind their desks meekly cackled with laughter, as if very weak and very inferior in the man's presence, which tells us an awful lot about how that place is ran, and how low women are thought of, ultimately. I am also a female. I was in fact 'stunned' into silence at the rudeness and ignorance of them all. It really was not nice at all, as we stood there in the very unpleasant atmosphere. My Wife apologised but she had nothing to apologise for, at all. This was the sheer aggressive impact that the man had on her.Thats disgusting. That's utterly shameful in this day and age how women are living in fear of these bully boys. I bet the same bully boy wouldn't behave this way towards a man. Shame on him. There is still somethin dysfunctional with my wife's vehicle, and she is needing to hire another vehicle long term for a few months. Suffice to say, Robinson's of Bainsford, Falkirk will NEVER be getting our business ever again. Customer service is not their forte, and God help you if you are a woman. Steer well clear of them. NOT RECOMMENDED!!
Mar 17th, 2023

Called to hire a van while on phone them didn't have my card on me so will come down and pay for it just now for the next day was told that would be no bother at all. Got there for the van to be gone so not just a waste of my time but a waste of my fuel as well. Used them before and won't again.
Feb 25th, 2023

Feb 12th, 2023

Very professional, cheery and courteous staff. They made hiring a van so easy
Jan 28th, 2023

Hired A Transit Van for a day to move some furniture Fantastic Service very friendly Explained everything Van lovely and clean With No Damage WILL DEFINITELY USE THEM AGAIN Bigger Companies could learn a lot from them
Dec 11th, 2022