Virgin Money

Oct 1st, 2022

Had a fraud problem recently..and staff here dealt with it in a very professional way..and showed patience as i am deaf .now resolved and reimbursed... thank you ..Gillian
Sep 29th, 2022

Shocking service, one person serving on the till on a busy Monday, waited 15 minutes amid a big queue and then walked out
Sep 14th, 2022

Very bad experience here. I understand that secure transactions are necessary, but was made to feel like I was a criminal for taking out a payment at this bank, the raised voices (so that everyone could hear my personal details), as well as endless questions as to why I am taking out money, and not believing/questioning my reasons why. They informed me that most customers transfer money to another online account nowadays, and kept hounding me as to why I was wanting to do so physically with cash - I did not appreciate the accusatory experience at all, it just made me feel very anxious and stressed for no reason! The staff at this branch really should be more considerate. There was another elderly customer who seemed to have had a similar experience, and seemed visibly distressed. Not good enough!
Aug 13th, 2022

Absolutely awful. Went into branch to ensure branch would be open next day was told by teller that it would be open as normal. When I came up to town to go to bank it was shut much to my annoyance.
Jun 22nd, 2022