The Maryhill Practice

My elderly mother gets consistently fobbed off by the receptionists who are next to useless. I have been trying to sort out all of her medical problems and I can really see what she is up against. My mother had 2 very swollen eyes. I asked for a call back. I got one from the receptionist telling me I had to go to the optician I told her it wasnt an optician problem. I then sent in photos. My Mum got antibiotics for conjunctivitis that she hadnt got without even being seen. I then went to the practice again to try and make another appointment I was told she could have one on 28th March which at that time was 3 weeks away. They again told me she needed the optician but I could have a call back. I did get a call back from the doctor but by now I was doubting myself and had made an appointment with the optician. I told the Dr this snd he said this was the best idea. I took her to the optician to be told she needs to see s doctor, however she was told she has dry eye and got medication for that. I am now leaving it a week but I know she still needs to see s doctor but they wont listen to me. Exasperating!! My mother is also 84 and very immobile with no transport . No empathy whatsoever. Disgusted with the lack of care and empathy from the practice. I would give no stars if I could.
Mar 9th, 2023

Very professional as to be expected from the initial call back to the consultation within an exceptional time frame. Thankyou.
Apr 8th, 2023

Absolutely horrendous surgery to try and speak to someone. Initial call went onto position 15 in the que, after 55 minutes on hold I get to position 1, then an automated message comes across saying the appointment line is very busy please call again and disconnects the call. Call back and back to position 15 in the que! Unbelievable frustration and completely ridiculous in my opinion. Deserves 0 stars but unfortunately that's not an option.
Apr 6th, 2023

With the ridiculous strain on NHS currently, which is evident in other GP surgeries I've been to unfortunately, I have to say the Maryhill doctors are brilliant. Very caring, thorough, ask me what I want from consultation and took me seriously when I was scared where others didn't - ESPECIALLY Dr Jindal, such a great man.
Mar 13th, 2023

Despite Conservatives trying to sabotage the NHS since it's inception, service was fine, from first call to reception to return call. Ideally there would be less of a palaver and less of a wait, but reception and callback were fine people to deal with.
Jan 10th, 2023