Tailors Ltd

I debated whether to leave this review because I dont like leaving bad reviews especially for smaller business. However because it was alterations to my wedding dress, I would really urge other brides (or anyone with a special garment) to give this place a miss. I bought a gorgeous second hand 1970s wedding dress, which only needed minor adjustments to take it in a little at the waist and lower the back into a more prominent V shape. When I took it in to explain what I wanted, I felt barely listened to by the seamstress and lady who owns the shop. When I came to collect it the following week, it was just a mess. I really cant explain what they had done, but it was now way too tight, there was (inexplicably) lots of extra loose fabric in the underarms and the zip at the back was bulky and stuck out. When I asked for it to be fixed the lady was initially dismissive and mocking and then shouted at me (and I mean literally shouted at me) in the middle of the shop. She did later (half) apologise and they took it back to fix it (very small token partial refund pretty much thrown at me, in cash, in the shop) but it really wasnt any better second time round and I worried that they longer they had it, the worse it would get. I ended up taking it to a place in Stockbridge where they salvaged it as best they could, but it was never right again. Unfortunately some of the worst issues (e.g. the zip, tightness around the ribs) is obvious from my wedding photos, which is a bit upsetting. I really regret taking my dress here. Service: Wedding gown alterations
Feb 5th, 2023

Jan 26th, 2023

Services: Cuffs alterations, Clothing repairs, Alterations
Oct 8th, 2022

Have used this alteration service for several years but prices have risen significantly over the last 12 months
Aug 1st, 2022

Appalling customer service. Unacceptable attitude.
Jun 12th, 2022