Aquatic Learning Ltd

Very pleased with my 5yo sons progress and their communication has been excellent.
Dec 6th, 2022

My children have been swimming with aquatic learning for around 9 months. I have had no feedback on how the children have improved or what level they are currently swimming. This has made it difficult for me to assess the level for other lessons going forward. My daughter had fed back to me that the Lane she is swimming is over crowded and the kids bump into each other, she has really not enjoyed the lessons and from my observations not improved at all. My son on the otherhand seems happy. I have tried to cancel the lessons with Aquatic learning. And on the phone I was advised that they would actively try to fill my spaces and issue a refund. Unfortunately I heard nothing back so assumed that no one had taken the spaces. I made it clear that I did not want the lessons to continue yet have now been billed for lessons starting again in September. I preemptively emailed to ensure the cancellation message was put across however have now been told that they don't take cancellation on the phone and again they will try to fill my space. I am back to square 1 with the cancellation and don't expect a refund despite the actual lessons starting 3 months from now. I don't feel satisfied with the lesson quality, communication or handling of customer enquiries.
Jun 15th, 2022

I used them in the past, and found them very easy to deal with. The coaching was excellent - after trying different providers I felt that this was the only lessons where my 6-year old was being actively shown how to swim. It helped that the instructor was in the pool with the kids, on a ratio of max 1-2-6. Will certainly use them again.
Apr 25th, 2018

My 4 year old girls loves these lessons, the teacher is so patient and my daughter is improving so much so quickly.
Aug 11th, 2017