Timpson

I dropped a few of my clothes off for dry-cleaning and repairs and although I had no issue with either the service or the pricing, I am incredibly concerned with the final hand-off. On the two occasions I visited the shop I was seen by the same middle-aged man. When I was dropping my clothes off, he could not of been nicer. However, the second occasion I visited the shop to collect my clothes it was as though the customer service assistant had undergone a personality transplant. There was no effort to engage, he did not offer to fold my dry-cleaning to make it easier to carry. Given I was carrying shopping bags from Sainsburys and a coffee, I had to take a minute to fold my dry-cleaning myself. At that point he rested both of his hands on the counter and looked at me with a blank expression as if to say "are you still here?" The encounter left me feeling very uncomfortable and that was the last time I ever went back. Again the service seems great when they've yet to receive your money, but once they do it's as though they forget their manners and you're left to deal with rude and aggressive staff.
Apr 11th, 2023

Overpriced products
Apr 10th, 2023

1st class service every time. Chap has time for everyone and is genuinely friendly. Never had to take a key back and loyalty is recognised as he remembers his customers! - Well Done.
Jan 8th, 2023

Getting keys cut was way too expensive. 25 for three keys. EDIT: Seen there response, I did not get charged the right price, there was a 2 for 1 deal on key cutting, which I did not recieve, I suppose I was supposed to "ask for the deal". I was confused because I thought I had seen a sign outside that mentioned this deal but it hadn't been applied. When I paid and stepped outside I saw that there was indeed a sign for this deal
Dec 4th, 2022

DO NOT USE TO REPLACE IPAD SCREENS. This is not a review against the Timpson staff or service, as the people who run this shop are great. However, the third party they use to complete their tech repairs are not up to standard at all. My cracked screen iPad has returned covered in glue, which I cannot get off, and there is dust under the replaced screen. Not worth the 100 cost to repair. Again, the staff in this store are brilliant, so not a review against them or their service.
Jul 21st, 2022