Baguette Express

Dont bother going here. I normally love this place but recently Ive been so disappointed. The standards have gone so downhill. I placed an order via Deliveroo for 3 paninis all with different fillings. All of my items were messed up missing certain things I had requested. They were poorly made and messy and just not the usual high standard I used to receive from here. When I called the branch, the lady on the phone had a terrible attitude - AWFUL customer service. Baguette express need to reconsider the staff they keep at this branch as they are all so rude. The lady didnt even hear me out she just kept saying theres nothing she can do about my WRONG order. Absolutely appalling, first you mess up and order and then you dont offer to make it right??!! The staff at this branch are going to run this place into the ground. Thankfully Deliveroo fixed their silly mistakes by offering a refund but I would rather have my food as ordered and paid for than have free poorly made paninis. Shocking.
Apr 21st, 2023

Excellent food. More importantly, amazing staff. Was there 21/10 and while ordering got a panic attack. The woman was amazing. She calmed me down. Thank you for my treat. If you can be nominated for a reward I am approving it. Rarely staff do the right thing during a panic attack. Will go back there 100%
Oct 25th, 2022

Lovely breakfast rolls.
Sep 20th, 2022

Aug 31st, 2022

Absolutely the worst 7 Ive ever spent, ordered a chicken mayo and cheese panini. Cheese was like plastic and the toasted panini spent about 15 seconds in the panini press, all the ingredients that should be hot were cold. Got a rice crispy slice for dessert and the rice crispys were stale and overall all far too sweet.
Apr 30th, 2022