APM lettings

The most incompetent bunch of property managers I have ever come across. Correspondence with them was infuriating due to their severe incompetence, despite repeatedly and specifically telling them the exact issues we were having. The end result was a property being flooded 7 times due them not fixing the issues or grasping the problem. Landlord registration and MPs had to be contacted and Edinburgh Council had to intervene. And no the issue is still not resolved. I would not inflict this awful firm on my worst enemy.
Sep 26th, 2022

Excellent
Aug 26th, 2021

If there is an issue with the property it is promptly rectified.
Jun 8th, 2021

My experience with APM Lettings was very pleasant. I originally only organised two viewings, but Ally introduced me to two more properties that were similar to what I was looking for with very good prices. He even drove me to all these properties as I dont have a car. As he drove me to these properties, he took the time to give me a mini tour of Edinburgh which is very useful for me as I will be a student at the university there and I am new to Edinburgh. In the end, I decided to rent a property he introduced me to that I did not book a viewing for originally. Its a very good price for a nicely furnished flat in a quiet area. He was very friendly and reliable and I would highly recommend this letting agency.
Feb 13th, 2021

APM lettings is, by far, the most unprofessional, frustrating and worst letting agent Ive ever been with. I was a tenant with them for around 10 months and from the get go, faced problems. At first, communication wasnt bad & issues with the flat were just one of those things that happened and apm responded right away to get the problem fixed. In the winter, our boiler was starting to break. The pressure was continuously dropping & we were left without heating or hot water on numerous occasions. Our shower was hooked onto the bath and our windows were incredibly drafty/ not air tight. This issue went on for around 9 to 10 weeks, and apm were contacted weekly. During this time, I took a significant time off / out of work to ensure the boiler could be fixed and someone was home. All I was faced with were problems and Rude, arrogant gas engineers (Kevin, if any of you have been unfortunate enough to meet him). Eventually, after countless call outs over the 10 week period, he left the boiler pouring out water & I was expected to wait until the next day without any gas or water until a part arrived, however he hadnt switched the boiler off. I phoned apm to explain the state he had left the boiler in & that it wasnt safe to be left In use as it was also plugged into a electric socket which water was pouring onto. Kevin then came back and challenged me whilst to say the boiler was always like this and of course its not safe to use look at it. - I am a young girl in my 20s and I believe he doesnt like the fact I wasnt accepting the nonsense he was trying to feed me. I can assure you if any boiler was letting out as much water as it was, I could of told them there was a leak but then again, I am not a qualified gas engineer like Kevin or so he advertises. I complained to apm about the contractors they use as they too are incredibly unprofessional & frustrating to deal with. - long story short, We were left for a further 4 days without gas and hot water in the middle of Feb 20 which APM tried to say was acceptable & there was nothing they could do. Its just one of these things. After, a long day of calls & emails back and forth, I was continuously asserting my rights & the law, they eventually agreed to put us up in an air BB until the boiler was restored. (It was working for a while and broke again a few months later, APM ignored the request for an engineer and we were told to sort it ourselves). The boiler still isnt fixed. Not only that, An appliance broke & was left in our hallway creating a fire hazard for 6 weeks before they removed it. That was only when I threatened to phone environmental health as it was causing me severe worry that in the chance of a fire I wouldnt be able to evacuate the property. We recently left this property due to having enough of the issues with the flat and how APM handled the situations. Whilst waiting for our deposit APM made false claims as to the state the property was left in, in an attempt to deduct as much as possible from our deposit. However, we had a feeling this would happen so we took photos& videos. When challenged, they ignored us and released the Full deposit (minus a charge we were willing to accept due to fault of our own). Overall- APM are incredibly frustrating & stressful to deal with. They seem very nice and helpful but when it comes down to it, they dont know their obligations as a letting agency and dont know tenants rights either. You have to challenge everything before something gets done and even then its not in a timely manner. On many occasions, they will have broken the law on things they did not provide us (when requested or when we moved into the property). The rent we were charged was also way higher than I would expect to pay for a property with so many issues. I would not recommend to anyone! Its far more trouble than its worth. Stay clear and go to a letting agent that youve heard of. Theyre not any higher in price and are a far lot easier to deal with.
Oct 5th, 2020