Royal Mail Edinburgh Western Delivery Office

This horrible Manager open the door then ask me to leave after i claim a missed parcel.Disgusting.
Apr 2nd, 2023

Great place to work
Mar 15th, 2023

Feb 26th, 2023

15 min to get through, cant answer my query, will check with a supervisor, on hold for 5 min, then they cut off.
Jan 8th, 2023

Silly opening hours and very rude staff. Had an urgent parcel that I was unable to collect for 5 days due to the less than convenient opening hours that they operate their public counter with. Eventually managed to get time to come during opening hours, there was a small queue of 3 or so people in front of me. I watched as the male staff member stood behind the counter, and berated as well as make unnecessary unfounded aggressive comments to each one of them - despite them being nothing but courteous and polite to him. When my turn came, I quietly handed over my paper slip and said as little as possible - he must have run out of things to say as I managed to avoid relatively unscathed. It did amuse me that they had a sign on the wall saying Please treat our staff with the respect you would expect to receive All in all, a very frustrating and upsetting interaction. I shall be avoiding interaction with Royal Mail as much as possible after this, small wonder less and less people are choosing to use them.
Mar 9th, 2023