Optical Express Laser Eye Surgery: George Street, Edinburgh

Not wheelchair accessible.
Jan 19th, 2023

Jun 19th, 2022

I had my laser eye surgery, vision correction, almost a year ago, May 2021. The Initial consultation went well. All the staff were welcoming and happy to answer any questions. The actual surgery was very quick and took about ten minutes. After the surgery I was given anti inflammatory drops and other drops for dryness to use for a week. My problem started two days after I stopped using the drops. I started experiencing severe sensitivity to light and grittiness in my eyes. I called the surgery and spoke with (Martin) he reassured me that it's normal since it has only been 9 days since I had the surgery and I need to carry on using the artificial tear drops. Five days latter my eyes were still very sensitive and I was struggling to open my eyes. I went to the surgery for a check up and there I learnt that my eyes were inflamed. And that small percentage of patient need to use the anti inflammation drops for longer, also inflammation and eye dryness have similar symptoms, which they should have known best from the first time I called. I was also told that my healing process will take longer because of the inflammation. I had to visit the surgery several times for a couple months after for a check up, and during these appointments that I started feeling that they care more about the vision than any other problem. I decided to book an appointment with other independent optician, and the optician thinks it's likely that the dryness in my eyes was caused by the inflammation. I do believe that what I'm going through is due to negligence from Optical Express side. I'm writing this review to share my story, and hopefully it helps with anyones making decision to undergo the surgery. If you decide to go ahead, please read more about eye dryness and inflammation before hand to recognise the symptoms, I never had issues with dryness before the surgery, although Optical Express should know better . Also, get advice from independent opticians if you experience any issues after as quick as possible.
May 30th, 2022

Great experience right from the start. Staff all very friendly and professional, took me through the numerous tests and clearly explained the various processes. Answered all my questions and put my mind at rest.
May 12th, 2022

Apr 25th, 2022