Vision Express Opticians - Edinburgh - Fort Kinnaird

The worst opticians I have ever visited. I had my contact lenses health check last week by a very professional optician. I was told my prescription had changed and she would order new lenses for me to test. I visited the shop today to enquire if they had arrived. I was met by an obviously bored male shop assistant who told me my lenses hadn't arrived, without even asking my details. He clearly couldn't be bothered looking for them. Standing in front of me with his hands in his pockets. He showed absolutely no interest in my needs or customer service.
May 3rd, 2023

Your staff go above and beyond to make one feel you are the most important client so kind and nd caring
Apr 15th, 2023

never answer the phone why have one? cant get my glass right . since january . can see better without my variofocals than with this third attempt ... yawn .
Apr 1st, 2023

Brilliant service from start to finish. Listened exactly to what I wanted and did everything possible to make it happen. I'd definitely recommend this particular store and in my experience found it to be way ahead of their high Street rivals in terms of customer care. Update Sadly after care left me very frustrated. Lenses took over 2 weeks to arrive and I had to do all the chasing. Very different experience to that during trial period. Shame.
Mar 3rd, 2023

As always a completely thorough checkup, with all the necessary tests & photos etc. I think that all the staff at Kinnaird Park premises are very helpful & pleasant. They have always picked up any problems I've had & referred me to the Eye Pavilion for further help & operations. The only downside to Vision Express is the boring selection of frames! I like very colourful & unusual ones, so have had to purchase online unfortunately.
Feb 2nd, 2023