Kitchens International

I want to share my nightmare experience about our kitchen renovation project with you all. We chose a high end kitchen company called kitchens international on Dundas street, Edinburgh. We are in a tenement flat with medium size kitchen (no space for kitchen island) Our project was costed at over 44K and time frame to complete was 4-6 weeks. They started on 30/9/19. The project was continually delayed due to incompetent project management , incorrect installation ,wrong materials ordered and inadequate workers available etc. 7 weeks in and less than 30% work done, we managed to get the director involved through negative reviews. Initially, apologies was in abundance and promised us that he (Gerry Watson, the director) will give us refund that will be satisfactory to us at the completion admitting to their faults/errors. We therefore we believed him and was patient about it. Unfortunately to date, its still not fully complete. The last bit of work was just before the lockdown in March. When we approached them again recently to discuss the refund and for fixing the incomplete items. They immediately involved a lawyer and offered an amount that was way below than previously discussed. Please beware of this company. How can this be fair to consumers who trust their promises in a supposedly reputable company and turn out like this. Could someone contact me to discuss this directly? The chipped worktop and the unfinish bin need your attention now! This is a unfair treatment to your customer who paid for premium price for this lousy service. Service: Remodeling
Dec 25th, 2020

Fabulous experience
Dec 17th, 2020

Beautiful Kitchens expert staff best choice available
Aug 25th, 2020

Very professional and friendly service
Jul 6th, 2020

Ongoing Kitchen nightmare. Into the seventh week of a supposedly 4 -5 week project. Dont seem to care until you threaten. Promises broken every time. No plumbing, no gas, no sign of even a partially functioning kitchen except for units that are not quite right. Unable to cook or wash. With Premium prices they charge, you would expect more customer service and help. Regret we didnt read the poor review from a few months ago. Should have gone to somebody else.
Apr 3rd, 2020