Fraser Hart

I visited Fraser Hart Edinburgh to buy myself a Tag Heuer watch for my 55th. From the outset the staff were fantastic and in particular Brodie who sold me the watch. Sadly the watch was faulty these things happen, a new one was sent out but another issue had arisen with the second one. But I'll take my hat off to Brodie and Denise they went beyond expectations to sort this issue out. The kind gestures and a perfect Tag Heuer arrived this morning and they have done themselves proud and turned it around immaculately!! I can't thank you enough and I will call in again soon to say hi. The experience did not put me off going again. Well done you deserve the recognition
Mar 29th, 2023

Visited this branch in 2021 to pick out my engagement ring, and again in 2023 to pick our wedding bands. The service has been excellent on both occasions. Big thank you to Amy for helping us pick the right bands for us, very friendly and informative! I don't remember the name of the person helping us with my engagement ring, but he was excellent as well. Would definitely recommend.
Jan 5th, 2023

I had a great experience buying a Tudor watch at the Edinburgh store. Emily and other staff were very professional and made the purchase enjoyable.
Nov 8th, 2022

Had a really positive experience when purchasing my wife's engagement ring and then our wedding rings a few years ago. On two occasions, one of the sapphires has actually come loose and fallen out of her engagement ring when luckily we've been able find the stones. The first time they fixed it no problem but it was sad that this time round they've been quite unhelpful. My wife's wedding ring has also lost all of it's plating to the point where the shop assistant assumed it was yellow gold... despite it being replated once already. When my wife questioned the quality of the ring, the shop assistant just shrugged and said "yeah...". Really odd customer service and I'd be wary of the quality of the rings from FH - they certainly were not cheap and it's disappointing that the after-sale service is so poor.
Oct 17th, 2022

I purchased my Tudor BB GMT from Fraser Hart, the sales service was excellent and Brodie was a brilliant salesman. Very easy to talk with and extremely accommodating when asking to see different models of the Tudor line up. Highly recommend!
Sep 23rd, 2022