Cramond Medical Practice

The practice has had a big face-lift during the COVID-19 pandemic, not just in appearance but also in a welcome reception staff change. Having been a patient here since I was 2, Ive seen this place at its best, at its worst and now it seems to have been restored to its former glory. The new reception team are so lovely to talk to over the phone, friendly and helpful. The GPs are also good, however, there are maybe 3/4 really great GPs who always stand out at the practice in particular who I always try to see. It looks like theyve read reviews and put patient care back at the forefront of their agenda!
Apr 29th, 2023

Worst GP ever. The reception staff are extremely rude. They never answerthe phone callsand when they doafter several attempts, the receptionist has an attitude and refuse to give out appointments, they are entitled to give or they saythere isnt available even if you have called them sharp at 8am. Need to sort out your receptionist and train the better. Some doctors repeatedly create mistakes in repeat prescriptions and do not listen to the patient and hang up the calls quickly. Also they expect us to be ok waiting all day and having our phone all day so they can call us at there convenient time. Instead, just give us the proper time slot insteadof waiting all day.
Mar 29th, 2023

There are some good docs here and some good admin staff thank you but would like to see more information sharing so that patients can make informed choices and take responsibility for their own care too which helps the system too surely. We need to fight our case and get full info to do so in terms of ongoing and follow up care.
Feb 9th, 2023

I wanted to thank the very lovely receptionist and Dr Knight who were both amazing today, at a time where GP surgeries are slated for things they went above and beyond to help a blubbering perimenopausal woman get the help she needed and they did it so kindly that it just made me cry more. Thank you for listening and being there just when you were needed!!!
Jan 14th, 2023

Jan 3rd, 2023