Braefoot Medical Practice

You can never get through to reception when calling to make an appointment. When you do they say call at 8am for an appointment . Told me to call at 8am in the morning for same day appointment, when you do that, the line is engaged for Atleast half an hour even though you call continuously, its as if they take the phone off purposely, when it finally rings, no one answers the call even after ringing for 5 minutes Ive given up calling. Time to change
May 1st, 2023

Truly an incompetent GP practice. I have never got past the receptionists to actually book an appointment with the GP. Every time I phone there is some new reason as to why an appointment cannot be made??? To actually register with the practice took weeks and they were never able to process my Covid vaccine which was why I signed up in the first place. You speak to one receptionist about whatever issue you have and she says do this or that. Nothing happens for two weeks so you go back, you speak to another receptionist who gives you a completely different set of crucial paperwork and then never reaches out to you again. Rinse and repeat over and over and over and over and over and over again. If you tell your current receptionist that another is doing some other unrelated task for you, only that other receptionist is apparently allowed to deal with you and she'll be back at work in two weeks time. I normally wouldn't mind if strangers were this dysfunctional at work, but this work is actually quite important to me and my health so it really does matter. Given the consistency of the other reviews here, I don't know what whoever's in charge is thinking. Clearly, the practice is not working properly - try and find another with two stars.
Apr 22nd, 2023

One of the worst GP practices ive ever been registered with which is why i am currently looking for a new one. Doctors/nurses are great but the receptionist are horrifically rude and unhelpful. The amount of times i have left a phone call with them feeling so uneasy and helpless is simply not on. Hire better receptionist! This is a GP practice, why are you hiring the most incompetent folk. Unreal.
Apr 6th, 2023

Mar 9th, 2023

I have recently been diagnosed with advanced cancer The practice has been amazingly efficient, helpful and compassionate
Sep 30th, 2022