Crewe Medical Centre

Extremely unprofessional, unhelpful and very rude on the phone majority of times. Theres a particular person on reception I wish I knew her name who never fullfils her duty properly and other her colleagues told me that themselves as well. Wonder how does she still works there! Always an issue when shes on duty. On the other hand nurses are always lovely and very helpful. Thats the only reason Im still at this MC. But if you have an emergency, dont bother and rely on this practice at all. Not sure about doctors as I never got that far to see one, funny enough, but reception staff is a joke a lets you rather die. They do not take anything seriously and consider themselves doctors, if they even let you finish your sentence before they hang up on you. Saying reception staff in general, but maybe its always the same person Im bumping into. They dont want to tell you a name when you ask who youre talking to, so hard to tell. The worst experience medically speaking in my entire life and its a shame because its the front staff which lets the actual professionals down.
May 3rd, 2023

Staff behind reception are 10/10 in my opinion, how they remain calm and helpful is beyond me, I could not do their job.
Mar 9th, 2023

Answer to any kind of problem or pain is anxiety or your mental ideas Very unprofessional and rude
Mar 8th, 2023

This surgery is very bad one . Very Racist . Very bad receptionist. No manners. They dont treat patients properly. Not good team . They shouldnt be looking after the patients. I had a lot of bad experiences with this surgery. I dont know the manager and lead GP aware of what is going on here .This surgery should be closed or change all staff team . My case was same my medical issues always not an important or emergency according to the receptionist and she refuses my appointment. The receptionist is not a qualified nurse or doctor to know what is exactly the patient condition. I am very concerned about this place . We all pay for the NHS for our medical attention, and its has been neglected all the time .!
Feb 11th, 2023

Really unprofessional service though staff were kind and willing to help. My wife has an emergency prescription from hospital to collect from GP but no one told her where to. On Wed, Called GP and was told to wait for another call if it's ready. Miss the call and called back was told to get the medicine in the GP. On Thursday, my wife went there but only got a prescription paper and pharmacy told to collect on Friday. On Friday, she went to the pharmacy with the note and was told to go back in the afternoon. She is preganant. I feel really bad about how the gp works.
Jan 27th, 2023