Crerar Hotel Group

So, while this is entirely my fault for not checking... it is completely outrageous that this should happen. On the 24th of Sept 2022, I searched, from my phone, for the Loch Fyne Hotel, looking to make a dinner reservation in the hotel. Clicking on the link to call them, I was sent to a central number which was unable to put me through to speak with anyone in The Loch Fyne Hotel. While they did offer to give me the direct phone number for the hotel, I decided to contact somewhere else and book there. The phone call lasted 1m59s and cost me 1.60!!! Absolutely ridiculous. Now, this is not a criticism or a reflection on the Loch Fyne Hotel, it is a a damming indictment of a business (Crerar Hotel Group) who are deliberately using premium rate numbers for their central functions and directing calls from the websites of their hotels to this number. I would call it a scam!! This will be a factor in whether or not I choose to use hotels in the group in the future! If you read this Crerar group - I would advise you to take note!
Oct 18th, 2022

Apr 12th, 2022

Dec 13th, 2019

We stayed at the Deeside Inn Ballater the weekend before the lock down was introduced. On the Sunday evening, we were the last two guests staying in the hotel before it shut down. However, this made no difference to the courtesy and professionalism demonstrated by the staff.We would like to thank all the staff who made us welcome and looked after us, especially Sam, Richard and Ailsa and many others including bar staff , restaurant staff and and room attendants. Although the staff are facing a very difficult period...some of whom are foreign nationals who cannot return home to their families in this difficult time, we were made to feel welcome and the professional service provision that we have enjoyed over many visits to this hotel was maintained. Additionally, through discussions with the staff, it was reassuring for us as friends of the hotel / staff, to know that the needs and welfare of staff / residential staff were being looked after. The management and staff are a shining example of professionalism in the face of adversity and define the meaning of hospitality. Being the last out...on re opening, we would like to be the first back to demonstrate our support. Best wishes to everyone at the Deeside Inn Graham & Susan Hepburn
Sep 17th, 2019

Totally disgusted by Thainstone House Hotel in Inverurie and their general manager's attitude. We run a small family wedding business and hired out our LED floor to a couple who were getting married there. We laid floor on the Saturday evening and told staff we would pick it up again on Sunday morning. Staff said as long as it was picked up for noon as they might have football folk coming back. We arrived just after 10am to find the floor had been lifted by the hotel staff and some of the panels left against a red hot heater. This in turn has damaged our floor badly. The general manager admitted they lifted floor without insurance to do so and left it against heater. He also admitted there was a breakdown in communication with his staff,something that happens now and again. However he is saying its not hotel's responsability to pay for damage. He has even had the cheek to ask us to prove it was not damaged beforehand,something alot of people can prove including bride and groom. We are now taking this all the way and will be claiming losses and damage against your hotel,we have informed the local press and social media outlets which has already caused a huge response and have been advised citizen's advice to go to small claims,something we will be doing. We also informed a solicitor who will hopefully sort this out as the general manager is refusing to do so. He is obnoxious and arrogant in the extreme,something witnessed by my son and wife when I had a conversation with him. Absolutely astounded by this behaviour and why a big hotel think they can treat a small company like this.
Dec 6th, 2018