TSB Bank plc Head Office

Had a tax refund from HMRC and they froze the account due to a "suspicious payment"! Sorry but HMRC don't mess around and are now representing me at court with them! Apparently its a money making con, holding your money to make more money on investments for them.
Aug 22nd, 2022

Brighton Branch western road refused to accept reasonable I D Disgusting customer service
Dec 23rd, 2022

Went to the branch to open a business account, I was told that the bank doesnt take applicants who walk in so have to apply online, I applied online only waste my time as I was logged out of the application and since I am unable to receive a OTP from Their systems. I called to speak to business team who told me that he cant help me over the phone. Best he advised was to apply again. Absolute shambles of a service, no meaning of customer service and absolute unhelpful. Avoid
Oct 5th, 2022

This is the worst bank account I've ever had. TSB froze all of my funds and savings after a default judgement made in my absence, without anybody ever notifying me about it. No letters, no texts, nothing. So here's a cute life hack for evil or bored people: you are able to go to small claims court and provide the wrong address for somebody. After the post does not reach this person (because that's not their address) you can say whatever you want in front of a judge because the defendant will not even know about it. You will have something called a default judgement, which means that the court believes everything you say since the other person did not attend the hearing. Now you can have the courts and enforcement officers find your victim's real address and banking info through council tax information, and hound them with the support of your automatic judgement. The process for the victim to begin reversing an automatic judgement will take months, finding who to contact (and which phone lines to wait on hold for hours), what forms to submit, and months of mail strikes and failures of bureaucracy. After all of this, the way that I find out that I have been a victim of this was: without a single word from TSB, one morning not having enough funds for a bus ticket because TSB has suddenly removed all of my money. In addition to several branches namely Brighton and Central London being visibly sexist, racist, and other similar unprofessional and degrading styles of behavior.
Nov 14th, 2022

Temporally block account for ( security) After waiting over an hour getting to correct department & having answered the same questions to around four Nationalities I was told they would cancel my card & would receive a new one within two weeks. I said I would deal with problem myself. My nearest TSB Bank is 35 mls away. Having been a customer for over 40yrs I'll now change banks
Sep 22nd, 2022