Wing Sing Inn

Mar 2nd, 2023

Mar 1st, 2023

If I could give it 0 stars I would. Ordered our food but never got it. They rang to say they were outside but after looking around and walking around our building for 20 minutes there was no sign. We rang the restaurant and they put us on hold only to hang up on us a few moments later. We rang them back after another 20 minutes of looking for someone and they were nothing but rude on the phone. Eventually we organised to meet their driver somewhere else where he could find it easier. He said he would be there in a half an hour AFTER he finishes work and would ring us when hes there. So we walked down to the Main Street 20 minutes early just incase he came before we got there. After 45 minutes waiting outside (it was now 10:30pm) we decided to ring his personal number he had given us to see where abouts he was. When he picked up he told us he had already been to the collection point 10 minutes before we had rang him but this isnt true because we were there waiting for him. He said he had gone home and was calling us idiots and morons angrily. When we went onto the deliveroo app it was marked as delivered at 10.10pm but clearly it was not and he had never even attempted to deliver it as we were waiting there. Horrible customer service would never recommend to anyone
Jan 31st, 2023

Ordered food for collection. Food was very good quality and was able to choose some more unusual dishes than more westernised Chinese restaurants. The main reason for the high score was customer service - the venue had unfortunately run out of a specific ingredient. They handled this very well by calling to communicate, offering alternatives and then ensuring ready for collection with rest of the order (despite short order time). Very nice friendly staff. Can't wait to return to eat-in.
Jan 18th, 2023

I made an order to Wing Sing Inn via Deliveroo at 17.51 on 10th Dec. I had no missed call or sign of delivery at 19.19 and I therefore called the restaurant. I was informed that the driver was on route to give me my Chinese food and will be there within half an hour. I called the restaurant again at 19.40 as it had not arrived. This time they said it should be with me in 20 minutes. I contacted Deliveroo at this stage via the live chat and they called the restaurant. They were told by the restaurant that the food was on route. I called the restaurant again at 20.34 to ask them about the order and to please check the order carefully. I was then told that they never received the order from Deliveroo at all. Unfortunately I never received this order or received any missed call from the restaurant about an attempted delivery. The order cost 36.49 and now Deliveroo wont give me a refund because Wing Sing Inn told them that I received the order which is a complete lie. I feel like my money has been stolen. Very disappointed
Dec 31st, 2022