Banscol Kennels and Cattery

We have been using this kennel for the last 8 years and highly recommend them . Our dogs and cat have always been very happy there and well looked after. A great new addition is the outdoor dog run with plenty of toys to keep them entertained. In fact they were so busy playing they didn't notice we had arrived to pick them up. Love the fact they post images of the dogs having fun on their Facebook page so you can check on your furry friends whilst you are away. Like most kennels they have drop off and pick up times which you are told in advance which avoids constant disturbance to the dogs and the working/cleaning regimes of the kennels. It's easy to work around and they have always been flexible with us with issues like plane delays etc all you need to do is keep them informed. Richard is an experienced and knowledgeable dog trainer and we have always been happy to leave our animals in his and the other staff care
Apr 30th, 2023

Highly recommended. Requested to book at short notice due to a hospital admission & very promptly received a positive response from Richard. The dog accommodation is excellent - don't expect sofas - it is a dog kennel after all. Everywhere is clean, airy and spacious & we are able to take our dog's own bedding & creature comforts. The setting is great with lots of outside space and the new addition of the secure fenced exercise paddock is wonderful. Our GSP squealed with delight when we arrived as she knew where she was and judging by the Facebook video was very happy whilst there. She has clearly been very well looked after by a professional and friendly team and we have every confidence with no worries whilst she is at Banscol.
Apr 26th, 2023

Great service. Reliable, good built kennels. Very approachable owners, highly recommend it!!!
Mar 12th, 2023

Great place, highly recommend them. They are great with my 2 dogs who are not good with other dogs. Won't go anywhere else.
Feb 14th, 2023

I have shared good feedback before and am actually quoted saying how good the kennels are. I would say use them, however if you need flexibility on collection or delivery times then forget them. Although their website states they offer drop off and collection times outside their hours, that is not my experience. We are not close to the kennels and got home early from holiday. Phoned to say we would pick up on the Saturday evening but they would not accommodate. After driving nearly 800 miles to get home we had another 140 mile round trip to do the next day to pick up out dog who wasn't allowed to come home with us the day before. I was fully understanding though, these things happen. Last week I noticed the statement on their website about flexible pick up and drop off times so I booked for 2 nights. When I booked I said I would confirm times (we live a good distance from the kennels and were travelling quite a distance as well). The day before we left I contacted them to say we would be there about 1pm if that was ok. I was told I could only drop off between 9.30 and 10.30 or 3.30 to 5.30. I pointed out their statement on their website to no avail. Not good customer care and not a good policy to have misleading information on a website. For that reason I am afraid I now would not recommend.
Feb 21st, 2023