Rowlands Pharmacy Calderwood Square

Feb 16th, 2023

Dec 26th, 2022

Went in to collect prescriptions only to be served by a what I could only describe as a wee ned with an attitude. Hopefully someone else will open another chemist in the calderwood so don't need to go. She should take a look at her colleagues and how welcoming and polite they are to customers.
Dec 5th, 2022

Worst chemist in Ek. Went yesterday and waited for 25 mins in queue only to be told my prescription wasnt ready, even although the doctor sent it the night before. Told I would have to wait a further 20 mins. There was one girl serving and one pharmacist. They need to get their act together and get more staff.
Oct 29th, 2022

Just had an awful and totally stressful experience this evening with the pharmacist and his 2 assistants who refused to dispense my medication, for being too late! I went earlier today, to be told that the pharmacist was on his lunch, so I had to go back later tonight (got there at 17:35). The same thing happened last Saturday, when the pharmacist was going for lunch "within the hour" but decided to go ten minutes later. The Saturday before that they didn't even have my medication in stock! Even when trying to reason with them this evening, and impressing upon them that I needed my medicine , they just closed ranks and flipped the situation to imply that it was myself who was being aggressive. Unbelievable!!!! I have to say this is the least helpful pharmacy I have ever visited The attitude, lack of sympathy and understanding demonstrated by this trio was deplorable and wholly unacceptable. I will be taking this matter up further with Rowland's senior management so I won't go into too much detail on here. Suffice to say this is the worst pharmacy I have ever used in East Kilbride, bar none. Hopefully the staff here will be able to enrol in a Customer Care programme, at the earliest opportunity, to help them develop their interpersonal skills and learn how to deal with people who are in need of medication to help their health and well being.
Dec 31st, 2022