Angel Homes (Scotland) Ltd

Mar 18th, 2023

1st time going through the buying process and the girls at Angel Homes were so helpful and very efficient in what they do always keeping you updated during the sale. I would definitely recommend using them and if Im ever in a position to buy/sell again I wouldnt hesitate in contacting Angel Homes x
Mar 15th, 2023

Used Angel Homes for many years to rent, then ultimately sell a property. Staff always professional, knowledgeable, responsive, and great to deal with, and I would recommend them to anyone.
Feb 27th, 2023

Shocking company. I wouldnt know where to start. Bad is an understatement. Do not give your property to these guys to rent out. You have been warned.
Feb 26th, 2023

If you value your property avoid using this agent. To put this into context i have listed below some of the issues that have now promoted me to put this review out Tenant Poor background checks - in the first year the tenant consistently failed to pay rent in full. I had to chase AL to chase tenant for outstanding money. Additional occupiers- tenants partner moved in without consent. I had to inform AL of this. Tenant then requested they be added to the lease. Its was agreed that this would only be considered subject to relevant checks. AL proceed to add partner to lease without my formal consent or sharing the results of the checks or advising me that this had even occurred. Rent Review - I had to highlight to AL the property was under rented following after three years of occupation. No real guidance given in regard to what level we should increase to. I provided them with rental comparisons. No update in tenants' feedback following notification of rent increase. Property inspections (AL paid to manage) No consistency to the property inspections both before Covid and after restrictions lifted. No images of provided following inspections despite repeated request over the a five year period. No images sent following water ingress damage to kitchen. Fees - Management fee increased without notification. Management Despite paying Angel Homes a fee I had to chase to instruct a Legionella inspection. Damage to a fence reported to AL by tenants was not reported to me and when it was finally brought to my attention took me three months of chasing for them to admit nothing had been action. Despite a no pet policy in my property i informed AL they had moved two dogs in. Despite asking AL to remind the tenants the garden was their responsibility to maintain they allowed the garden to fall into disrepair. The tenants have now moved out and having inspected the property I am was disgusted how my once pristine property now requires a complete refurbishment. Now whilst I appreciate there will be maintenance required when tenants move out I do not believe having to replace an hob, a window, a back door, a fridge, blinds and curtain poles. We have also had to hire a company to remove 40 black bags of personal items, furniture, 40 + bags of garden waste, a shed full of house waste and a trampoline. I would like to say this was an isolated incident however we are aware of another property they managed and the exact same issues occurred. Hope this is of help to anyone considering using these agents.
Mar 13th, 2023