Intaglio Glass & Design

Sadly, unlike the other reviewers, my experience was far from a positive one. It was very difficult to get Intaglio Glass to engage in the first place - my enquiry via their website elicited no response whatsoever. On following it up persistently, I gradually got the information I wanted. When it came to arranging the template appointment, the arrangements were apparently made but the owner forgot to email me! However, the worst thing of all was the day the splashbacks were to be fitted. My kitchen fitter was there to supervise things - on examination they had been printed on the wrong side! Clearly, basic checks were not made on receipt from the printers and again no checks were made immediately prior to leaving Intaglios premises. To compound this situation, the attitude of Intaglios owner was unbelievable. I had to call them rather than hear from them. An apology was reluctantly given, with the rider were all human and mistakes are made. These splashbacks are expensive and Intaglio has an attitude of were good and we know it - well - we are all only as good as our last job. We tend to judge people according to the way we would behave ourselves. I would have phoned the client immediately, apologised profusely and explained how I was going to put it right. I would have promised to keep the client appraised of progress and ensured that replacements were a matter of urgency. I would also have offered a small financial recompense (that suggestion was summarily dismissed). Finally, when the correct splashbacks had been installed, I would have called the client, apologised again and ensured that all was well.
Jun 20th, 2022

Great service, very proffesional. They installed our kitchen splashback and mirror for our cloakroom. Very pleased with the quality and installation of it. Would highly recommend
Mar 21st, 2022

Had a fantastic experience with this company, from start to finish they were super professional and clear with all their information. They answered all the concerns and questions and delivered my splashback in perfect condition. Can't recommend this company enough and worth every penny!
Feb 9th, 2022

Wanted something different for my splashback in new kitchen. Builder recommended Intaglio. My bronze antique mirror splashback is lovely. Really pleased with quality finish and excellent customer service.
Nov 17th, 2021

I cant recommend Intaglio Glass highly enough. Ive mainly dealt with Gillian who has been so helpful and efficient and kept me up to date with my order which was delivered quickly and on time. Everyone from the templating team to the fitters have been incredibly professional - they really care about delivering a perfect end product and that is what we got. Thank you to all the team from John and Tracey
Oct 17th, 2021