Well Dunfermline - Elliot Street

They hardly ever answer the phone
Mar 29th, 2023

This has to be the worst chemist on the planet, and im really sorry to say this. It doesn't matter when you try to phone no one answers. The other day, it was like someone kept answering and then cutting you off. I know the phone ringing is annoying, so would it not be better just to answer it or employ a person just to deal with the phone. I put in prescriptions for 2 people in the same house, and they text you 3 days apart to say they are ready. There's a reason you hand them in together its so you can pick them up at the same time not having to make 2 separate journeys. Im sorry, but this had to be said.
Dec 8th, 2022

Absolutely shocking service 2 nd month in a row prescription not correct items missing I then received a bag with my name on but another customers medication was inside definitely not very professional was told by the assistant the items missing were not ordered so had to go back into the surgery who told me they were ordered so go back and hey ho they have the prescription which she clearly said she didnt but it wont be ready for another 6 hours unbelievable especially after my husband had been to try to collect the prescription a day before and was told to return at 130 pm on the Tuesday its now 12 pm on Wednesdayavoid
Oct 17th, 2022

Absolutely disgusting staffs attitude stinks was told nobody said it was urgent its staff who should be saying not available for a certain amount of days instead very curt down right rude no wonder they get 1 star wont use again unless desperate SHOCKING
Sep 29th, 2022

i used to work there, and the place is absolutely disgusting. the entire time during covid, the place was cleaned maybe once or twice. filthy. staff were outrageously rude, and the company as a whole is just awful. wouldn't step a foot in there if i were you
Feb 22nd, 2022