Canvas Holidays Ltd

Apr 2nd, 2023

Excellent
Mar 19th, 2023

Stayed at Duinrell and made a request to be near our friends, we ended up at opposite ends of a very large site more than half a mile apart.
Jul 18th, 2022

Our holiday was cancelled with Canvas in 2020 as expected. At the time of cancellation we were given the option to add 99pounds to a future holiday in addition to our original deposit and maintain 198 pounds. We took this option to help a company which would be struggling through Covid times. Now we have come to book with Canvas for this year as there was so much uncertainty marrying up flights to Canvas bookings last year, the company has told us our 'voucher' has 'expired' and are unwilling to refund the money paid or use this against a booking. They fail to mention this was infact originally credit given to the business. Canvas have taken the money and offered no monetary value in return, which is morally questionable. Disappointing as we were looking forward to finally using them this year and had a campsite lined up but I'm uncomfortable parting money with a company like this. Their response was that they had outlined the voucher would expire which we can't find anywhere in T&Cs. Nicola has been less than helpful on this issue.
Feb 16th, 2023

We have just returned from a disastrous holiday booked with this company. We will never consider them again. We arrived at L'ORANGERAIE in Clig on Saturday afternoon. The mobile home was dirty but this we could overlook.A quick clean allowed us to sort it. We were not given our linen so had to go and get this separately. Again not a massive issue. Pool not heated was definitely an issue. Bar and restaurant being closed and shop being closed meant we were 9km from anywhere. 9km to the beach, to the bars and any type of entertainment. Did I mention no entertainment?Every single facility was closed, everything the website promised was a lie. Final and worst issue, we were overrun by flies. We could not eat outside because of flies, nor sit outside because of flies, worst, the flies get in and we couldn't eat, relax or sleep inside.On trying to talk to reception they just shrugged their shoulders. On contacting Canvas they washed their hands... I quote "As you have now left the site, I am afraid there is little we are able to do to resolve these matters* Don't consider using this company. This was not a holiday, it was an ordeal
Oct 17th, 2022