CORGI HomePlan

Their engineers have now become unreliable. I've been trying for nearly 2 months to get one to actually turn up to do a boiler service
Apr 27th, 2023

I'd like to share my own experience with this pitiful excuse of a company. They have taken premiums for years, then when it comes to the first time they start wriggling out of any responsibility. I managed to argue that their first reason to refuse help was invalid so they moved onto another. No doubt they just go down a list of excuses. Please also be aware that they are trading on the years of Corgi good name. They are in fact an Ovo company and should be closed down.
Apr 23rd, 2023

DO NOT USE this company. They subcontract to anyone in the local area. You might as well go to Gas Safe and choose a random engineer then pay for any repairs needed. They were horrible to deal with and stole money from our account using the direct debit set up despite never fixing the faulty boiler- we did it ourselves in the end- with a 5 plastic part. Our bank retracted the stolen money as what they did was illegal. Ignore their pathetic replies below. No; they havent reached out to me and never will.
Apr 17th, 2023

Critical: Value
Mar 24th, 2023

Stay away - the tempting offer is for one year only, the service is poor and you will be harrassed beyond belief by Corgi (as I am now) to renew. Earlier this year I needed a simple plumbing job fixed. The first plumber made it worse, he then never came back when he said he would, the second plumber never showed up and the third finally fixed it. And too many phone calls to Corgi in between to sort this out. My renewal notice came with a 33% increase in the price of the cover. I went somewhere else. My policy is not on auto-renewal, and so *after* my last payment I cancelled the direct debit, just to be sure. First, a threatening email that they would cancel my cover if I did not restore the direct debit (which is up to date). Then, a phone call where I had to explain all of the above. A few days later, another phone call. Rinse and repeat. Today, something different - a threatening letter telling me to restore the direct debit. And, even more, if I don't then cancellation charges may apply. This is when the direct debits are paid in full and the policy is now out of date. No end in sight to the harrassment. It is me who should be insisting Corgi give me a refund. If you've read this far, then stay away from Corgi. A further edit. *Following the response* from Corgi below, I have received another threatening email, essentially the same as the one noted above. I wonder which member of the 'dedicated Customer Relations team' decided that this was the best way to 'reach out?'
Apr 1st, 2023