Vets Now Head Office

An Insensitive company devoid of Empathy or Humanity! We recently lost our pet, a horrible enough situation without Vets Now piling on additional stress by texting us every second day to remind us that a balance is due, or to fill out a feedback survey. We handed over our insurance documents as soon as we arrived and still paid a 350 deposit. We paid a fee for vets now to handle the claim process for us, and still I am receiving texts chasing payment, from one day after the visit up until now, days after the claim has been paid out by the insurance company. Their customer support team are never reachable on the phone, the line just rings forever and when you are finally lucky enough to get through, you are told there is nothing that can be done and you just have to accept the constant reminder of your loss in the form of caveated passive aggressive text messages demanding they get their princely sum immediately.
Feb 28th, 2023

Pure greed
Apr 7th, 2023

Scam company wanting 25 for administration even though I filled out all and completed the claims form myself. Never use this company again, so far no satisfactory resolution. Will be making a complaint to the ombudsman..
Feb 13th, 2023

This company is only focused on one thing "MONEY". Customer service and communication is appalling. They are clearly making a lot of money with their excessive vet fees so my advice to them would be spend it on training your staff in customer service. I will certainly not use these vet practices in the future.
Nov 6th, 2022

Absolutely terrible organisation to deal with. 14 days to allocate funds to an account, still not received my deposit 10 days after the insurance has paid them. Complaints are not logged & emails are not replied to. I will add, that the actual veterinary care was excellent.
Oct 5th, 2022