Millhill Surgery

Ive moved doctor surgeries from Edinburgh to Dunfermline recently and this surgery operates far better than my surgery in Edinburgh. Yes, the online system is a bit time consuming but they get back to you within 2 days and they work it based on urgency so if you write it up properly stating its urgent they get back to you that same day. On two occasions now Ive had either an appointment or a prescription within the same day (something Id have struggled to get with last practice) I also find the receptionist staff very pleasant to deal with when phoning for results or queries. The doctor Ive been dealing with Dr Lewthwaite has also been fantastic.
Apr 30th, 2023

Just been to visit the nurse. She took great care to extract blood from me. She got it first time. It's usually a bit of a drama as I have very deep veins. Sorry didn't get her name,she was just great.
Jan 14th, 2023

Millhill Surgery you need to sort out your system, this is behond a joke trying to get to see a doctor, my son is here with a temp of 39.1 and got told to fill out form, got a txt message to say call surgery for them to tell me I've done form wrong and I needed to redo it all again as a filled out last bit in my name all that needed changed was the first name and dob, I've wasted and hr and half with all this carry on, while my son is here poorly. I know it's not the staffs fault but so frustrating when things like this happens something needs done
Dec 10th, 2022

Absolute joke of a surgery. You can only request an appointment by filling in an online form. Their online system is not intuitive at all and its difficult to even navigate to get an appointment. This form used to be available 24 hours a day at least, but the last few times Ive tried it says its not available. Only by calling the surgery was it discovered that this is because now even the online form is available only between 8am and 12 noon on weekdays!! It doesnt tell you this online; only that the form isnt available. The receptionist today admitted it had been restricted to the 4 hours daily because they were getting too many requests!! Youre meant to be a service provider!! And to not tell you online that the form is only available for those 4 hours a day, so folk maybe keep trying for a few days but at the wrong times then give up because they dont realise, its so so bad. All designed to put people off getting help, god knows how elderly folk manage. I asked to speak to the practice manager to complain, told it needs to be in writing, again, just trying to put people off. Terrible system, really awful, no wonder folk die needlessly when surgeries like this do all they can to avoid helping patients.
Mar 28th, 2023

The nurse was gentle with me
Nov 15th, 2022