Tradeprint Head Office
Hours
Chamber Rating
-
amardeep purewal
Great service from design to print.
Apr 11th, 2023 -
Saif Islam (Please Subscribe)
Over 1 week and still not understanding what went wrong. Just for 2 the agent doesn't help with artwork. Very bad
Feb 17th, 2023 -
Yvonne Watson
Jan 18th, 2023 -
Ken Lai
Super fast turnaround! Uploaded my menu on Tuesday, received them on Thursday! Great quality print and paper. Good value as well
Jan 4th, 2023 -
Chris R
If I could leave a review and post a zero star rating, I would. Needed to get an urgent job printed so found this company that was able to meet the deadline. Paid extra for the faster delivery to allow a slight buffer. 3 days prior to the deadline, tried to call countless times throughout the day and not once did I manage to speak to anyone. Call system kept saying 2 minute wait then cut me off. 2 days prior to the deadline, called and actually managed to speak to someone. Was promised that the job was done and would be dispatched with DPD and tracking details would follow. No details were received 1 day prior. Called to chase as still not tracking and concerned by this point as the job was for my biggest customer and quite frankly, the customer that kept me going throughout covid. Tried 3 times, each time was on the phone for 20 minutes before cutting out, all whilst hearing a message stating a 2 minute wait. 4th time, eventually got to speak to someone. Gave details, they said they would investigate and get back. No one ever got back by phone nor email. D Day, received tracking from DPD saying parcel had been collected. The parcel should have arrived this day, not be sent. Called my DPD account handler as figured I would get more sense out of them. Was told the parcel had only been scheduled for collection at 10am on that day and collected within the hour. Trade print had dispatched the job late in spite of paying for the faster delivery and being promised in would be sent on time during one of the calls. Day past deadline day, DPD mess up and unable to deliver (overworked due to Royal Mail strikes). I once again try to contact Trade Print and have zero success. I end up doing a 2 hour round trip to the depot to get the job to ensure I dispatch only 1 day late. Ok so, we have confirmed the service is appalling and they overcharge (due to supplying a slower service to what was paid for); so what about the quality of the print? I own a design business and spend around 200k each year on print so know exactly what I am talking about. The paper was a lower gsm when tested with the micrometer to what was requested and paid for, the print appeared to have been folded without first being scored or creased which caused the paper & ink to crack slightly and the colours were totally off. The whole print looks to be down about 5% on magenta ink, which totally changed the colour of the customers logo. Amazingly, I receive emails from Trade Print almost daily, with generic news or asking for a review. Well here you go; review as requested. Having gone through the reviews, I suggest you look at the average rating over the past 12 months rather than throughout the whole history as the early high ratings are giving an unrealistic representation of the current quality and level of service. Having dealt with this sector on a daily basis, I appreciated costs have gone up massively but for the amount of issues experienced with this job, there is no excuse for it. Absolutely appalling!
Nov 17th, 2022
Contact Info
- (330) 024-0020
Questions & Answers
Q What is the phone number for Tradeprint Head Office?
A The phone number for Tradeprint Head Office is: (330) 024-0020.
Q Where is Tradeprint Head Office located?
A Tradeprint Head Office is located at 2 Fulton Road Wester, Dundee, sct DD2 4SW
Q What is the internet address for Tradeprint Head Office?
A The website (URL) for Tradeprint Head Office is: http://www.tradeprint.co.uk/
Q What days are Tradeprint Head Office open?
A Tradeprint Head Office is open:
Tuesday: 8:00 AM - 6:30 PM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 6:30 PM
Q How is Tradeprint Head Office rated?
A Tradeprint Head Office has a 2.8 Star Rating from 25 reviewers.
Hours
Ratings and Reviews
Tradeprint Head Office
Overall Rating
Overall Rating
( 25 Reviews )amardeep purewal on Google
Great service from design to print.
Saif Islam (Please Subscribe) on Google
Over 1 week and still not understanding what went wrong. Just for 2 the agent doesn't help with artwork. Very bad
Yvonne Watson on Google
Ken Lai on Google
Super fast turnaround! Uploaded my menu on Tuesday, received them on Thursday! Great quality print and paper. Good value as well
Chris R on Google
If I could leave a review and post a zero star rating, I would.
Needed to get an urgent job printed so found this company that was able to meet the deadline. Paid extra for the faster delivery to allow a slight buffer.
3 days prior to the deadline, tried to call countless times throughout the day and not once did I manage to speak to anyone. Call system kept saying 2 minute wait then cut me off.
2 days prior to the deadline, called and actually managed to speak to someone. Was promised that the job was done and would be dispatched with DPD and tracking details would follow. No details were received
1 day prior. Called to chase as still not tracking and concerned by this point as the job was for my biggest customer and quite frankly, the customer that kept me going throughout covid. Tried 3 times, each time was on the phone for 20 minutes before cutting out, all whilst hearing a message stating a 2 minute wait. 4th time, eventually got to speak to someone. Gave details, they said they would investigate and get back. No one ever got back by phone nor email.
D Day, received tracking from DPD saying parcel had been collected. The parcel should have arrived this day, not be sent. Called my DPD account handler as figured I would get more sense out of them. Was told the parcel had only been scheduled for collection at 10am on that day and collected within the hour. Trade print had dispatched the job late in spite of paying for the faster delivery and being promised in would be sent on time during one of the calls.
Day past deadline day, DPD mess up and unable to deliver (overworked due to Royal Mail strikes). I once again try to contact Trade Print and have zero success. I end up doing a 2 hour round trip to the depot to get the job to ensure I dispatch only 1 day late.
Ok so, we have confirmed the service is appalling and they overcharge (due to supplying a slower service to what was paid for); so what about the quality of the print? I own a design business and spend around 200k each year on print so know exactly what I am talking about. The paper was a lower gsm when tested with the micrometer to what was requested and paid for, the print appeared to have been folded without first being scored or creased which caused the paper & ink to crack slightly and the colours were totally off. The whole print looks to be down about 5% on magenta ink, which totally changed the colour of the customers logo.
Amazingly, I receive emails from Trade Print almost daily, with generic news or asking for a review. Well here you go; review as requested. Having gone through the reviews, I suggest you look at the average rating over the past 12 months rather than throughout the whole history as the early high ratings are giving an unrealistic representation of the current quality and level of service. Having dealt with this sector on a daily basis, I appreciated costs have gone up massively but for the amount of issues experienced with this job, there is no excuse for it. Absolutely appalling!