Dundee Audi

Been a customer for five years always purchasing new cars , have had 3 brand new Audis . Purchased a q2 in December having waited 7 months to receive it due to ordering it in and had sos malfunction notification appear on dashboard then redialling call consistently . Checked up online apparently a common issue . Went to Audi ! Spoke with all managers and felt like I was Ganged up on by all three . The standards have dramatically dropped ! Dont care about customers at all . Cut off when calling for updates on 3 occasions . I also managed to be connected to another customer which was extremely strange . Describe the place as completely disorganised. Car is 5 months old . Was told needed new MMI unit and was my own fault and something must have been spilt on MMI unit . Warranty wouldnt cover it and billed 1900 . Awful customer service including the managers of Audi . Extremely rude condescending and unhelpful . Will not be using Audi in future for any cars .STAY CLEAR of DUNDER AUDI . I will never buy another car from them again.
Apr 24th, 2023

Excellent service. Friendly staff
Apr 22nd, 2023

Good to see Gareth back again.. always smiling and willing to help. Credit to shonagh too.. unsung hero of the business
Apr 2nd, 2023

Sales men as deaf as a door knob. Went in as looking to replace the motor and fancied an Audi this time. Knew roughly what I wanted but when sitting down with the salesman after looking at a few cars the same model. He did everything possible not to give us a price for them. Instead kept trying to suggest larger cars and providing quotes and figures on almost every model bigger than the one I wanted. What happened to give the customer what they want.
Mar 29th, 2023

All superb. Customer service, support knowledge.
Mar 28th, 2023