Kailyard by Nick Nairn

Dinner was absolutely brilliant. We got the 2 courses at 31. Service was great. Food was sensational. Would highly recommend the duck and the chicken with peppercorn sauce. We ate in the hotel bar and here. Both restaurants are good but this is a level above for something special.
Apr 1st, 2023

Dec 1st, 2022

Jul 2nd, 2022

We ate here this evening whilst staying in the hotel. When we went to book a table in the restaurant (they dont take walk-ins even for hotel guests) we were informed that there were no tables for another two hours. As we are frequent travellers and had only booked the hotel a few hours earlier I decided to book, what a mistake I made; even during the process of creating the booking the gentleman walked away to fix a card machine for a colleague. With a one year old baby this was less than ideal but we happily went back at 8pm. We were then made to stand in a queue for another 10 minutes before we were seated. They had forgotten the requested highchair so we reminded the gentleman and he said hed go and get it. Another 20 minutes later our very helpful waitress arrived to take our drinks order and apologised profusely when we pointed out the missing highchair. Generally the service across the restaurant was poor with a clear lack of management or communication. Id assume something went really wrong with their service this evening as I dont remember seeing such poor service for many years. The food was ok when it arrived and the waitress seemed to work hard to make up for the problems we had seen early on. Overall service was 1/5 but through no fault of our hard working waitress. Food quality 3/5 average for a Doubletree. Value for money 1/5 they were charging 32.95 for a steak and 4.50 for a Coke! Almost tourist trap prices, and thats from somebody who stays in Hilton brand properties several times per month. Ill review the hotel separately upon checkout and Ill update Flyertalk also but the poor F&B service has unfortunately let the whole hotel down.
Jun 21st, 2022

We really enjoyed our meal. Highly recommended.
May 29th, 2022