HSBC

Very helpful
Jun 3rd, 2022

I've always had great service at this particular branch from the managers and desk clerks alike. It's usually quiet which means you are processed pretty quickly.
Feb 10th, 2022

I have only ever received excellent service, guidance and help from all the bank staff in Dumfries HSBC. They are friendly, courteous and always ready to help.
Oct 14th, 2020

If I could give zero stars that wouldn't be low enough for these rude, officious, lazy incompetents. Maybe it's coming from the manager
Dec 13th, 2019

Only gave 1 star because you couldn't select none. My 92 year old invalid mother tried to open an account with HSBC as they are one of only 3 UK banks that will cash foreign currency cheques. They demanded Passport or Driving Licence as 1 of the forms of id. Pretty standard, but as she is housebound and never driven, she has neither. This started a month of limbo, finally being referred to the Dumfries branch where she lives. It seems that the robotic procedural approach that this bank takes means that there is not a single human being employed by them who can make a decision in a slightly unusual case like my Mother's. Suffice to say, if you are a 92 year old invalid in desperate need of a bank account for whatever reason, probably dont go near HSBC.
Jun 14th, 2021