Morrisons Cafe

very poor service, food was decent
Apr 18th, 2023

My girlfriend and I came here and self-ordered everything fine. Machine told us to help ourselves to our hot chocolates but the machine itself was just pumping out hot milk. I carried the cups to the manned checkout with the intention of just letting the staff know that the machine probably needed some attention before we could get our drinks. However, I stood at that counter for almost 10 minutes, which is a long time when you're literally just stood waiting. I could hear staff in the back kitchen talking away with absolutely no presence in the actual cafe. Anyone could have walked up and stolen off the counter without them knowing, or perhaps elderly who don't know how to use the self-order process and want to speak to an actual human on a checkout, they would have been left there with no service like I was. In the end, a woman poked her head out a door the other side of the self-order machine, nowhere near the manned checkout, and I walked over and told her about my hot chocolates only for her to get the help of a colleague in telling me that it "wasn't working" and we should "try for a coffee instead". Later my girlfriend went up and just asked if we could get two soft drinks instead, but to be honest we could have easily just gone up and taken them regardless due to the lack of presence and customer service in the cafe. Food was okay, but very disinterested staff.
Apr 18th, 2023

Love the indoor cafe but have spent 16 online on food witch never arrived
Apr 10th, 2023

Been here twice in the last couple of weeks. This will be the last. Both times the service has been shocking. This time we stood for 5 minutes before anyone even appeared to take the order. Then waited 50 mins for the breakfast. I was then brought the wrong breakfast and told they did not have what I ordered. Just got my money back and left. Waste of time. Save yourself the hassle, go to the cafe in the Denny tank museum. Food is better and the service is much better.
Dec 9th, 2022

Lovely breakfast and lovely staff.
Aug 30th, 2022