Castle Chinese Takeaway

We phoned to order for a collection and advised what meal we wanted by both the number on the menu and the name of the item. The item was a vegetarian chicken curry. The person on the phone was clearly a young boy and was not paying attention at all. As it was a veggie meal I made sure to mention it twice for this reason. Upon eating this I realised it was not in fact vegetarian fake chicken but real chicken. As a vegetarian of over 10 year this was honestly awful for me. I called back and advised that I had been given the wrong order. His response was thats what you ordered. Not sure why a wee boy thinks it was acceptable to speak to customers like this, or why his first reaction was to be super defensive.. he eventually told me he would get his mum and I spoke to the owner who was very apologetic and offered to replace the meal. When we got the proper meal in the end it was nice, but the experience of ordering wasnt great and I wouldnt trust ordering from here in future so, for that reason, wont be back.
Apr 29th, 2022

Apr 14th, 2023

Munchie box absolutely spot on can't fault it
Oct 1st, 2022

Really friendly staff and the food was great full of flavour, large portions and reasonably priced. Parking: Plenty of parking.
Jul 16th, 2022

Feb 11th, 2022