Carrickstone House Care Home

Shambolic experience with this care home. No communication from them despite 4 days of trying and then being repeatedly palmed off. If you are happy not to have any updates or have proper discussions then this is the care home for you. My relatives assessment was sent to them and it took over 5 days for it to be read and then not given a place without much of an explanation. If my relatives care needs are too difficult, which was the only reason offered, then it would suggest that this is a care home that cannot provide any suitable level of nursing care.( My relatives care needs are not high or demanding and I say this as someone with experience in the care sector ) Fine and entirely their choice as a business however for ppl needing care and a level of communication, this in my opinion, is not a person centred facility at all and best avoided.
Jul 12th, 2022

Great start when Mum was transferred here following a stroke. Her mobility wasnt affected only her speech and reasoning. She was sent here for rehab only. However it soon went downhill - no rehabilitation even after repeated requests rude staff treating her like a dementia patient and talking to her like a child poor Mum has lost 3 kilos in a week. Also had a mysterious unwitnessed fall and broke her hip as a result. Still waiting on a full report and explanation. Think twice before sending your loved one here on the surface they're lovely however the reality is very different! Can't get Mum out fast enough
Nov 17th, 2021

Aug 18th, 2021

I would like to give our total gratitude and love to all of the staff of the balloch wing of carrickstone. Every one of the staff and friends we made there will never be forgotten they are all angels. My mum shirley loved every one of them as did we, we will never forget the care you gave her. Staff and visitors became family. Also thank you Barbara and Stephen for your understanding, soo genuine, love to you all eleanor, raymond, Susan and family
Jan 5th, 2020

May 20th, 2018