I Macdonald Plumbing & Heating

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Plumbing leak repair
Dec 21st, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Thermostat repair
Dec 1st, 2022

Ian has been servicing my boiler for years. He also installed a new boiler a few years back. In the past when I have had any small issues Ian has been prompt to assist by text. Today, in the snow and ice, the weekend before xmas, my boiler stopped working. PANIC!! . Not only I'm thinking that this is going to cost an arm and a leg, but that I'll be lucky to get ANY help over the weekend. But a call to Ian and I was sorted. Ian listened to my issue and guided me through how to clear a minor blockage over the phone. He really didn't have to do this, but he did. He could have came out, charged me a call out charge, and fixed the system and I'd have been grateful for that. Ian's customer service is fantastic. Not every problem will be fixed by text or phone, but I know if I do need him to come out then he will do an excellent job at a fair price. I can't praise him enough. Services: Water heater installation, Heating system maintenance, Heating system repair
Dec 25th, 2022

We called Ian after discovering a leak on our ageing boiler. After attempting to repair the expansion vessel, the boiler was continuing to lose pressure so we decided to take up the recommendation to replace the boiler. Ian explained the various available options and provided a reasonable quote for the new boiler. On the day of the installation, Ian attended promptly (calling ahead of time to let us know when to expect him) and worked swiftly to complete the work. He kept us up to date on his progress, made sure to explain how the new boiler and thermostat operated, and tidied everything up before leaving. We would have no hesitation in contacting Ian for any future plumbing work and will be recommending him to friends and family. Services: Install thermostat, Heating system installation, Heating system repair
Nov 29th, 2022

We recently moved into our new house and the electric shower stopped working the night before and we didn't know what was wrong, as the shower was working fine right up to that point so we had to find someone to repair it asap. I found Ian's details online and texted him and a few other companies but Ian was the first to respond. I explained the best I could what had happened and as we only moved in recently we hadn't tested the boiler and wanted that looked at too as there was a leak underneath. We also had radiators we took off the wall where one hadn't been fitted back on properly and was leaking. Ian was quick to respond and got back to me that morning and was already round looking at the problems the very same afternoon. Ian was very polite and kept me informed throughout the process. He fixed all the problems with the leaks and serviced the boiler, as well as checked that the radiators and everything worked in good order before he left. He even unblocked my bathroom sink which I'm very grateful for! All I can say is, he's trustworthy and went above and beyond in every aspect when carrying out work. Everything was left clean and tidy. We only have praise for him and would not hesitate to ask him to do work on our house again. We would recommend anyone who needs work done to get in touch and wouldn't shy away from recommending him to any family and friends who need their heating/ plumbing fixed. Thanks again for your help Ian, keep up the good work! Services: Shower repair, Heating system maintenance, Heating system repair
Jul 27th, 2022