Smart Group Scotland

This company is not so Smart, and I wouldnt recommend using them for any of your energy requirements. They dont always adhere to the agreement, and dont communicate very well. They took an initial deposit of 25% of the contract price, as per the agreement, when we placed the order with them, but they took a whopping 65% when they installed the solar panels, meaning that they had taken a total of 90% of the contract value. This breached both their own contract conditions and that of their governing body (the RECC), which both state that the maximum which the customer should pay is 60% of the total contract price, which includes the 25% deposit. Therefore we overpaid them by 30% of the total contract price. In addition to this they took instructions from the builder despite our very specific request not to do so, leaving us significantly out of pocket. The governing body (the RECC) have no teeth and appeared unable / unwilling to take any action against their member (this company) despite the blatant breach of their regulations. We took the company to the Arbitrator, who awarded us some of our money to be refunded and an apology by a specific date. They couldnt even stick to the date provided by the arbitrator and we had to chase them for the money and the apology, which wasnt worth the paper it was written on. The company also struggled to fit the correct number of solar panels as they never took roof sizes or requested drawings to plan the work properly, despite our numerous suggestions to do so. Use this company at your own risk with our warnings, but we certainly wouldnt recommend them, and would have given them no stars if that was an option. Avoid at all costs, otherwise it will cost you. We lost thousands of pounds because of them.
Apr 26th, 2023

The solar panel installation team arrived promptly at eight. They were courteous, very thorough and professional, taking care to ensure there was minimal disruption to our home. We are very pleased with our solar panels. Smart Group have done an excellent job.
Apr 26th, 2023

We had an entire system installed by the Smart Group. This comprised of Solar Panels, Inverter, Storage Batteries and a EV Charger. We have had lots of teething issues and the system did not work correctly for months but through some lengthy discussions with the Smart Group and quite a few visits by their engineer, they have now resolved all of my concerns and our system works as expected. It looks like the equipment were were provided with was faulty as this has now been replaced and the system works well. Thanks.
Mar 16th, 2023

Critical: Professionalism
Mar 4th, 2023

This is the state that they had left the loft ...according to Clare Finlay from Smartgroup this is their every day standard and nothing wrong with it. Shameful behaviour, avoid at all cost!
Oct 21st, 2022