Thain Commercial Ltd

Thain Commercial Ltd
  • Westfield Industrial Estate, 46 Deerdykes View
    Cumbernauld, sct G68 9HN
  •   (123) 672-7117

Chamber Rating

3.3 - (4 reviews)
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Read Our 4 Reviews

Chamber Rating

3.3 - (4 reviews)
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1
1
0
1
  • rotinkerbell

    Appointed by Miele. Sent the first engineer without parts. Day 1 roll on a month Sent the second engineer without training. After staring at the machine and 'phoning for guidance - I then suggested perhaps someone else might be more experienced and more comfortable with the job. They take the machine away. Few weeks later. They 'phone to book to bring the machine back. Arrange to be at home that morning. @11:00 I go to the loo. At this point they ring. Having not been able to answer the 'phone, they then cancel my delivery. I am not pleased, contact the company whose manager is not available, maybe she too was on the loo. However that is allowed. Stonewalled about how to solve this problem. No one else is available - they are all on the loo. I call several times. They stonewall further. Contact Meile to complain. Am told by the Office manager - that they will not apologise - it was all my fault they cancelled the delivery. She wants "to hear no more about it." Hangs up. No problem solving skills, no ability to hear how annoying it is to have delivery cancelled. No ability to listen to a complaint. Still waiting for my machine, apology and instructions as to whom I invoice for having wasted my time.
    Aug 9th, 2019

  • tine Mcmillan

    Rude staff asked a valid question and was told I dident know how to do laundry then the guy just turned his back to me what a way to deal with customers . Would not recommend
    Mar 29th, 2023

  • Ewan Murray

    Rude aggressive staff, passed on the complaint to Miele. You really need to have basic conflict resolution skills especially when the customer has a valid issue. If you feel like a customer is going to be aggressive, then wait for it and deal with it at that point, instead of preempting the non existent aggression and escalating to the point of no return.
    Mar 1st, 2023

  • Sarah Gash


    Apr 28th, 2020

  • Debbie Howitt


    Apr 6th, 2020

Read Our 4 Reviews

About
Thain Commercial Ltd

Thain Commercial Ltd is located at Westfield Industrial Estate, 46 Deerdykes View in Cumbernauld, Scotland G68 9HN. Thain Commercial Ltd can be contacted via phone at (123) 672-7117 for pricing, hours and directions.

Contact Info

  •   (123) 672-7117

Questions & Answers

Q What is the phone number for Thain Commercial Ltd?

A The phone number for Thain Commercial Ltd is: (123) 672-7117.


Q Where is Thain Commercial Ltd located?

A Thain Commercial Ltd is located at Westfield Industrial Estate, 46 Deerdykes View, Cumbernauld, sct G68 9HN


Q What is the internet address for Thain Commercial Ltd?

A The website (URL) for Thain Commercial Ltd is: https://www.thaincommercial.com/


Q How is Thain Commercial Ltd rated?

A Thain Commercial Ltd has a 3.3 Star Rating from 4 reviewers.

Ratings and Reviews
Thain Commercial Ltd

Overall Rating

Overall Rating
( 4 Reviews )
1
1
1
0
1
Write a Review

tine Mcmillan on Google

image Rude staff asked a valid question and was told I dident know how to do laundry then the guy just turned his back to me what a way to deal with customers . Would not recommend


Ewan Murray on Google

image Rude aggressive staff, passed on the complaint to Miele. You really need to have basic conflict resolution skills especially when the customer has a valid issue. If you feel like a customer is going to be aggressive, then wait for it and deal with it at that point, instead of preempting the non existent aggression and escalating to the point of no return.


Sarah Gash on Google

image


Debbie Howitt on Google

image


rotinkerbell on Google

image Appointed by Miele.
Sent the first engineer without parts. Day 1
roll on a month
Sent the second engineer without training. After staring at the machine and 'phoning for guidance - I then suggested perhaps someone else might be more experienced and more comfortable with the job. They take the machine away.
Few weeks later.
They 'phone to book to bring the machine back.
Arrange to be at home that morning. @11:00 I go to the loo. At this point they ring. Having not been able to answer the 'phone, they then cancel my delivery.
I am not pleased, contact the company whose manager is not available, maybe she too was on the loo. However that is allowed. Stonewalled about how to solve this problem.
No one else is available - they are all on the loo. I call several times. They stonewall further.
Contact Meile to complain.
Am told by the Office manager - that they will not apologise - it was all my fault they cancelled the delivery. She wants "to hear no more about it."
Hangs up.
No problem solving skills, no ability to hear how annoying it is to have delivery cancelled.
No ability to listen to a complaint.
Still waiting for my machine, apology and instructions as to whom I invoice for having wasted my time.


Overall Rating

Overall Rating
( 4 Reviews )
1
1
1
0
1

Write a Review

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