Dalcross Handling Ltd

At Aberdeen Airport they are the most rudest, unhelpful, unsympathetic people Ive ever had to deal with. When we needed help due to an airlines mistake they gave us next to none and showed no empathy at all. To top it off the women at the desk and some guy from their back room showed so much aggression to us that Ive now started a formal complaint.
Apr 27th, 2023

Charged us for oversize bag and then didnt put it in the hold so had to go under seat making a mockery of the whole cabin bag sizing scam
Apr 23rd, 2023

Got text saying my luggage had arrived at my local airport yesterday afternoon. I live 5 mins away and at 10:46 today, luggage still not delivered and no one is answering the phone. Wish I could give zero star rating.
Mar 14th, 2023

Completely and utterly useless, was given a telephone number when I lost my bag, please check daily with us and your airline, was given another number by Aberdeen airport, I tried 27 times without success, sent 2 e-mails, again no reply, not sure how much they get paid but it's too much as far as I'm concerned. I collected my bags after they finally showed up 12 days late, out of courtesy informed Dalcross handling that I collected my bag myself, when I mentioned to the female member of staff about the lack of response whilst trying to call them she gave me the, personally I don't give a F&*k look. Close the doors and start rehiring personnel who actually care.
Feb 16th, 2023

Absolutely useless. Couldnt be less helpful if they tried.
Dec 12th, 2022