Macleod Organics

Got our first fruit and veg box from them the other day, couple bits of the veg had to be cut off but would imagine that's normal and not wasting anything. Oranges were absolutely sublime!!
Feb 12th, 2023

Never again. I was looking forward to switching to an online organic farm as my go to but sadly let down. I never received parts of my order ( sirloin steaks) And the whole chicken I ordered had to go in the bin. The smell when opened was unbearable!!! Something must of happened to the refrigeration on route or the bird wasnt fresh. I certainly wont be ordering from here again.
Nov 14th, 2021

I have been using Macleod for weekly deliveries since moving to Scotland last June. The fruit a veg is decent most of the time but there have been a few occasions where a few items have arrived in not so good condition and they've ended up straight in the compost bin. I would say it's good 95% of the time though. My main complaint is that the website is clunky, not very user friendly and subscriptions cannot be easily edited and managed by customers. There have been multiple issues with payments failing due to website updates. I have also had to email complaints a few times about missing products or products that have been substituted in my order when I would prefer not to receive anything at all rather than a substituted product that I wouldn't ever consider buying. I understand that Macleod is a small company and may often be a bit short staffed but there have been occasions where my emails have been ignored for weeks and I have had to follow up complaints multiple times which is quite disappointing. Some products are very expensive, often far more expensive than at shops such as Locavore. I do understand how buying power works and that a small business wouldn't be able to receive bulk discounts when only buying small quantities of goods. I have opted to continue buying from Macleod because of the convenience and it's a small business and I would prefer to support them rather than buying everything wrapped in plastic from somewhere such as Waitrose but they could definitely do with redesigning their website and following up any customer enquiries or complaints within 24-48 hours.
Apr 12th, 2023

Jul 8th, 2021

May 29th, 2021