Budget Car Hire

Mar 24th, 2023

Had an unusually good experience renting a car, the lady at the desk was very helpful and the car was in good shape. We also werent charged hidden fees or pushed to buy their insurance etc.
Nov 16th, 2022

Check your tyres when you inspect the vehicle before driving off. We had to return our car which meant a 150 mile round trip because all 4 tyres had cuts/tears in them one of which was bulging making the car dangerous and illegal to drive. We noticed the tyres the day after we arrived at our destination and phoned budget at inverness airport but they were closed. Phoned again in the morning and the person we spoke to said we should return the vehicle but as it was not roadworthy they said to call Recovery who would take the vehicle with us to Inverness airport. We called Recovery but they could not get to us for 4 hours which meant we may not get back to Inverness Airport before they close so made an appointment for between 06:00 and 10:00 the next day. We received a phone call from a garage in Aberdeen at 09:30 and they said they could not get to us for 2 hours and may not be able to take us all the way to Inverness Airport so would need to hand over to another recovery vehicle. As we did not want to wait another 2 hours we decided to drive to Inverness Airport. When we arrived we were met by the person who we spoke to on the phone a day earlier who apologised and after inspecting the tyres said that the car should not have been put out for hire like this. We were offered a new Mercedes which we accepted but as we checked the tyres one of them had a tear in it so we couldn't take it. We were offered another Mercedes but after sitting in it we decided it would be too big for the roads we would be driving around the highlands. It was also automatic which I was not keen on driving so asked for a manual drive car and were given a VW Golf which was very nice and good to drive. We were not charged anything on the vehicle with the damaged tyres including the petrol used. As we had lost 2 days of our 7 day rental we were offered a refund for these days which will receive after the 7 days. As I had not received this after 11 days I contacted Budget on Twitter and they have processed the refund. The Customer Service at Inverness airport was very good. It is the people who check the cars who have let them down.
Jul 29th, 2022

We tried calling their number 4 or 5 times and they never picked up which was problematic. Ended up driving to the car hire location and the staff were fairly friendly and fast to respond to our problems. Good service in person! We switched out our car because the old one had problems with the door lock.
Jun 28th, 2022

We had to swap the rental car we picked up from Glasgow due to a faulty rear door that didnt lock and had also had a faulty window. Inverness was the nearest location for us to swap our automatic. We werent able to reach them by phone in the morning (after calling 5+ times and holding for as long as 12 minutes) so we committed to the 2+ hour drive form Skye. Luckily they had 1 automatic car left that they swapped for us at no charge. The staff at the Inverness location are fantastic and really nice people! I just wish we could have reached them by phone.
Jun 21st, 2022