Executive Home Delivery

they arrived promptly and did great job removing my old sofa which was really heavy and awkward. new one set up nicely for me and they moved my second sofa as well, its too heavy for me. excellent service, and very kind young men.
May 3rd, 2023

Excellent service. Professional, efficient and friendly.
Apr 25th, 2023

Very good communication, arrived when said they would, careful and took away packaging
Mar 30th, 2023

Delivered my display shelving unit. kept me informed on their arrival. efficiently put my unit in place and took away all the packaging. Excellent service thank you.
Mar 30th, 2023

I thought the service in terms of communicating time of delivery etc was excellent. Both your members of staff were polite and communicated well with me. Clearly, the bed took a lot more building thus impacting their time schedule which must have been frustrating for them. Immediately after they left I inspected the Ottoman bed and discovered that it would not stay up. I managed to catch your staff before they drove away. One member of staff came back up to look at it and agreed that it did not stay up indicating perhaps the mattress was too heavy and that I needed to contact the company which I did. However, when I read the instructions for building the bed it quite clearly indicates that a 5 foot bed requires four gas pistons. Only two gas pistons have been fitted. The impression from your staff and your website is that they frequently build beds, so are experienced. I am unclear why they didn't just tell me about the pistons when they were building the bed. Which would have saved a lot of my time messing around. The shop requested that I open the bed to check how many pistons were there and record the serial number on the pistons. Clearly, as it would not stay up, I needed assistance with this. Which would only have taken your staff minutes to facilitate. They did however highlight to me that the safety strap was too short to function which I am pursuing. I would suggest that you reflect with your staff on this episode so that there is learning and that they gain confidence to articulate any supply issues, that are outwith their control, to the customer etc.
Apr 16th, 2023