EAST END GARAGE

Took Audi A6 here on 22 May as noticed a problem with suspension. Was told that it needed 4 springs and their supplier had some in stock and would order the rest and job would be done in a couple of days. Price quoted for the springs. Car was left with them. On the 26th they called to say got problems with a bolt and couldn't remove it. Gave us options to now include other parts that were apparently needed and cheap to get. Went ahead as we're not mechanics and took their word for what was needed. Heard no more with no updates until we chased on 29 May. Told just 1 spring needed and 1 shock absorber. Told parts coming from Lithuania and they were ordered on 27 May and were expected any day. Very unhappy with customer service and really unclear about what actually needed repairing. Wanted to remove car from them on 1st June as needed the car fixed but was told couldn't as car in bits. Decided to take another mechanic to see the car and check what had been done and what was planned. Found out that a lot of things should have been done differently and no need for parts to come from Lithuania or even for some parts at all. Managed to get tracking number for parcel and it was still in Poland on 1st June so no where near being delivered. Parts arrived finally late morning on 3rd June as could see on tracking site but when phoned for update at lunchtime was told parcel unopened as only just arrived!!!!! Finally got car back at 5.30pm with a very hefty price tag considering initial job was a lot bigger than it actually turned out to be. Shocking service, unnecessary lengthy wait for repair when parts could have easily come from UK and outragious fees. Best to avoid
Jan 4th, 2021

Service: General repairs & maintenance Positive: Professionalism, Punctuality, Quality, Value
Dec 18th, 2020

Positive: Professionalism, Punctuality, Quality, Value Services: General repairs & maintenance, Painting
Sep 5th, 2020