High Mill Medical Practice

Joining this surgery when I moved to the area is like going back in time by 30 years! Wait times for telephone contact is dreadful on every occasion at any time of the day and almost 3 weeks for an appointment with a doctor with no triage service offered. Over a weeks wait to have a non-repeat prescription to be authorised. This poor practice management just adds to the chaos in South Lan A&E departments. Its no wonder they cannot recruit sufficient GPs. And the abrupt reception staff...every person I have spoken to, on every occasion, could use a lesson in basic courtesy . The service from this surgery is abrupt, inadequate and not at all patient centred. They really couldn't make you feel more of an inconvenience to then. Only plus is my GP themselves seems good with a good bedside manner, when I do manage to get an appointment. High Mill, please take some lessons from your neighbouring surgery, who give my husband fantastic service, access ro NHS services and treatment options.
Apr 9th, 2023

Helpful Clinic.
Dec 6th, 2022

The office manager Sharon Findlay is unbelievably heartless and left me with no doctor right in the middle of one of the most serious health scare of my life! Dr Zinfrilo and Thompson are fantastic!! In my experience avoid Dr McLeod who has been of no help at all through my years here and seems as if retirement cant come quick enough.
Nov 21st, 2022

ANP was very helpful and caring. Got to see her in day of appointment.
Aug 25th, 2022

You're not allowed into the building, you can't get through by phone and your emails bounce back. Good luck trying to get an appointment.
Apr 10th, 2022