Great Glen Camper Hire

Having hired a camper van locally in North Yorkshire in February and driving to Scotland we decided it would be more practical to drive to Scotland to hire and selected GGCH as it was based in Fort William. When I compare our experience in North Yorkshire to this one it has been two ends of the scale with the first being a lovely experience and the latter being a complete nightmare that I would not wish on anyone. Had my deposit been returned without quibble or even if a charge was made and the remainder returned with a bill I would have probably scored 3 stars. The initial comms was a bit slow but no big deal. The initial walk-through of the van was not ideal - I was told to read the manual and ask any questions if I was unclear. Having driven 6 hours I was just not that with it and really not in a position to know what I did not know. Again not ideal but not a huge deal. But on returning the Van I was then accused of having had dogs in the van. To be accused of lying I was incredulous - looking at the van and seeing some dog hairs which was from my son and I's clothing and bedding but was in no way more than ten minutes to vacuum I could not comprehend what the issue was. But more than this it was the aggressive and confrontational manner that was really upsetting. This was the end of my trip with my fifteen year old son and he was really upset and was really uncomfortable. Having made it clear that I would be taking the matter further we left. Since that time things have got even worse as there has been no money returned at all from a 500 deposit. And the only correspondence has been after several emails and the response has been that there will now be 150 charge but no details have been given and my only option is to instigate legal proceedings. The van itself was new and as advertised except that the Bluetooth was not working so we were unable to make use of Satnav or any music which represented a significant reduction in the value of the new van especially to my son - no offer of recompense - just told its not working. Overall it is the worst rental experience I have had in forty years of arranging my own holidays and the only positive I can take from the experience is that it has strengthened my resolve to buy our own camper to avoid situations where 500 can simply be retained with no bill or evidence of an issue. Thank goodness I have some photographs and my son was present to witness the behavior. The picture is of the seat (notice lack of dog hair!!!!) And to be clear I would have posted 0 stars but could not Post without 1 star
Jun 9th, 2022

Amazing for the price, T60 drove beautifully and the owners were really kind. Had a few things break during our adventure (tap stopped working, gas hob was a little stiff etc) but we just returned with the dirty pots and they looked after everything for us. Would 100% recommend to anybody looking for a glimpse into van life. Extremely cosy. Managed to stay fairly warm in February in the highlands! Something some hotels dont even manage. Not to mention the fact they allow 21+ to rent. Worked perfectly for us and was just what we needed for our get away. Friends are planning a summer get away with glen campers after falling in love with our photos and stories. Whole heartedly recommend
Feb 4th, 2023

This company have an office located in retail park at farmfoods
Aug 18th, 2022

We had a fantastic holiday using Great Glen Campers to hire our van. Really great communication throughout the booking and hiring process. No stress at all and a great price too! Would definitely recommend and cant wait to come back next year and rent a van again!
Aug 15th, 2022

Back in 2020 I hired a VW camper from Nevis Campers for a trip to the Tiree Music Festival. It was cancelled 2 years running due to Covid and finally went ahead in July 2022. Only by then, Nevis Campers didnt return any calls or emails effectively disappeared with my money. Colin at Great Glen Campers came to my rescue with a nifty VW van and could not have been more helpful or understanding. We had a great time after the upset with Nevis. Great Glen Campers, Nevis Campers.
Aug 3rd, 2022